Returns / Exchanges
As our concrete products are individually hand-made, each one will be different. Characteristics such as air bubbles, slight unevenness, minor scratches or bumps are all incurred in the production process and are unavoidable due to the nature of concrete. These are not considered defects unless they affect the functioning of the product.
Our policy is Exchange only, there are only certain situations where exchanges are granted. Working with concrete means each pour is unique to the mix. Exchanges will only be accepted if the product is defective or damaged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Depending on where you live, the time it may take for your exchanged product to reach you will vary.