Q: How long for orders to be dispatched?
A: Orders are usually dispatched within 7 working days. You will receive an order confirmation when your order is placed and a shipping notification once your order has been shipped. Orders will be sent Royal Mail for shipping within the UK up to 2KG. Over 2 KG will be sent via UPS.
Q: How much is International Shipping?
A: For International shipping there is weight bands so you get the best possible shipping price for your cart weight. All International items are sent with tracking.
Q: Are all the items Handmade?
A: Yes - All of our items are handmade in Hitchin, Hertfordshire by our very own hands.
Q: Can I make a request for an item?
A: Of course! If there is a specific item you would like, ie. a coffee table or worktop for example. Send us a message on our Contact Us page and we will do our very best to help you.
Q: Whats you're return policy?
A: As our concrete products are individually hand-made, each one will be different. Characteristics such as air bubbles, slight unevenness, minor scratches or bumps were all incurred in the production process and are unavoidable due to the nature of concrete. These are not considered defects unless they affect the functioning of the product. Our policy is Exchange only, there are only certain situations where exchanges are granted. Working with concrete means each pour is unique to the mix. Exchanges will only be accepted if the product is defective or you show that it arrived damaged.
Q: My product has arrived damaged, what do I do?
A: If your product has arrived damaged, send a photo of the product in its original packaging and we will get a replacement send out to you as soon as we are possibly able to.
Q: Do you use sustainable packaging?
A: We do our best to ship orders using recycled and sustainable materials. Items will be sent boxed and packaged in 100% biodegradable and recyclable alternative to foam and bubble wrap where possible.
* If there are any questions that haven't been answered here for you, send us a message via the Contact Us page, Email or Instagram and we will get back to you ASAP.